testimonials

I spent a year looking for just the right program for our company and I found that DMEDirect from Packrat Software was
definitely the best product for the money. Our billing is going out much faster since we have started using this program.
The customer service has far surpassed my expectations. Lyn is always available to help with any questions or problems.

Sherry DeFilippis
General Manager
M&M Prosthetics & Orthotics, East Stroudsberg, PA

I had been using another DME Program which was expensive and always in my back pocket. During the change due to
HIPAA the company I was using was forcing the clients to use there clearinghouse for billing. We wanted to continue doing
our own billing. On blind faith and hope I went to Lyn Lester at Packrat Software. I have been using DMEDirect for 4 years
now and my productivity has increased 40% while hours spent doing billing has decreased by 20%. If that isn't enough I
know that anytime there is a problem I can count on Packrat Software to fix it promptly. I have had no computer down time
with DMEDirect, and I have never had a problem getting any custom programing done the way we want it. It's an
exceptional program and they are never in my back pocket. I would recommend it to anyone, large or small. Thanks to
Packrat Software for a great four years. Guess the faith paid off big!

Joseph Steele
Owner
Steele Home Medical Equipment, Kingsville, TX

I had first made the mistake of purchasing another program and three months after installation still had not been able to
transmit electronic claims due to the difficulty of the software and lack of customer service. After purchasing DMEDirect I
was ready to send claims electronically to Medicare in no time. It's so easy to use and the service is better than I have
experienced with any other software company. I am very glad that I found this program and highly recommend it.

Tim Smith
Owner
Foothills Home Medical, Lost Creek, KY

DMEDirect is very intuitive and easy to use. New users learn it very quickly It has helped improve our Accounts
Receivables claims tracking and cash controls. The technical support is much more supportive and responsive then other
software vendors. Its a great value for everything that it does!

Keith Sinay
Ambulatory Pharmaceutical Services Manager
Franciscan Health Systems, Tacoma, WA

When shopping around for new software to replace our existing electronic billing package I was tempted to go with a large
company but was put off by the high prices and the mandatory fees for customer support. After speaking at length with the
owner of Packrat Software I decided to go with DMEDirect and am very glad that I did. It does everything we need it to do,
and new extras are constantly being added that make our jobs that much easier. One of the things I like most is that nearly
all of the features in the program were added at the request of users, including some ideas of my own. It makes for a very
DME specific package.

Lewis Bell
Owner
VMS Home Oxygen, Dunn, NC.

The best part about using Packrat Software is the customer service. Your questions are answered quickly and if you have
problems, they are solved even quicker. It's great to know that you are a person, not a call log number in the queue.

Michele M. Papp, B.S., M.B.A.
President
CompMed Services, Inc., Pembroke Pines, FL

I am extremely pleased with DMEDirect. I have been in this business for over 20 years and have finally found a software
program that is suitable to our needs. The program is very user friendly. It covers all of the aspects we need to operate our
business. I shopped around the internet for many months before I came across DMEDirect. The cost value is outstanding
compared to the other programs I saw and tested. I love the fact that there are no "monthly stipulations" for updates or
technical support. Lyn (the owner of DMEDirect) is always a phone call away. There are not many software companies that
you can work directly with the owner/programmer of the software. This is a great benefit! The technical support is
outstanding. Lyn always listens to any suggestions that you may have to help your program work better for you. I highly
suggest you purchase this program, it has done wonders for our business.

Paul Gagliano
Owner
Pro Rehab, Rochester, NY